Subscribing a booking to a billing contract template (Occupancy users)

Last updated: February 27, 2026

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Overview

Billing contract templates in Found allow you to track the funding of service users bookings.

By subscribing a booking to a billing contract template, you link a funder's funding arrangement to a predefined billing structure. This ensures consistent funding practices across your organisation, reduces manual data entry, and provides clear visibility of funding arrangements for each booking.

What is a billing contract template?

A billing contract template defines the standard funding configuration for a type of funding arrangement.

There are two main types of billing contract templates:

  1. Individual contracts - For self-funding service users or their families

  2. Organisation contracts - For funding organisations such as local authorities, CCGs, or NHS trusts

Why subscribe a booking to a billing contract template?

Subscribing a booking to a billing contract template provides several benefits:

  • Consistency - All bookings using the same template follow identical funding rules

  • Reduced errors - Predefined settings mean less manual configuration and fewer mistakes

  • Clear audit trail - Contribution history is tracked automatically

  • Flexible management - You can adjust contributions or end them as circumstances change

  • Reporting - Easily filter and export funding data by contract type, funder, or location


How to subscribe a booking to a billing contract template

Step 1: Navigate to the booking

  1. Open the booking you want to configure: Operations > Bookings > Click into your booking

  2. Once in your booking go to the Funding tab at the top

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Step 2: Add a billing contract subscription

  1. Select Add billing contract subscription

  2. Choose whether this is an individual or organisation subscription

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Step 3: Select the funder

  • For individual subscriptions: Select the person responsible for payment from the booking's existing funders

  • For organisation subscriptions: Select the funding organisation, or create a new organisation funder if needed

Make sure to Enable funding for the individual Funder under the Contacts tab of the booking and add a reference (optional).

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Step 4: Choose the billing contract template and billing source

  1. Select from available billing contract templates that match:

    • The contract type (individual or organisation)

    • The booking's location

    • The booking's care duration type

  2. Select the billing source that applies to this funder's contribution

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Step 5: Set funding details

  1. Enter the contribution amount (displayed per day or per week depending on the contract's contribution unit)

  2. Set the subscription start date (must be on or after the booking start date)

  3. Optionally set an end date (must be on or before the booking end date or planned end date)

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Step 6: Review and confirm

  1. Review all entered information

  2. Press Subscribe to billing contract to create the subscription

The subscription will now appear in the billing contract subscriptions list, showing the funder, contribution amount, dates, and current status.

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Managing subscriptions

Once a subscription is created, you can:

  • View contribution history - See all contribution changes over time

  • Adjust contribution - Change the contribution amount for future billing periods

  • End contribution - Set an end date for the subscription

  • Cancel - Remove the subscription entirely

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Frequently asked questions

Q: Can I subscribe the same booking to multiple billing contract templates?

A: Yes. A booking can have multiple funders, and each funder can be subscribed to their own billing contract template. This is common when funding is split between sources, such as a local authority and a self-funding top-up.

Q: What happens if the billing contract template I need isn't available?

A: Templates are filtered based on the booking's location and care duration type. If you cannot see an appropriate template, check that the template has been configured to include your location and care duration type, or contact your administrator to create a new template.

Q: Can I change the contribution amount after creating a subscription?

A: Yes. Use the Adjust contribution action to change the amount. The new amount will apply from the date you specify, and Found maintains a full history of all contribution changes.

Q: What is the difference between ending and cancelling a subscription?

A: Ending a subscription sets a date when funding stops but preserves the subscription record and history. 

Cancelling removes the subscription entirely. Use ending when funding genuinely concludes, and cancelling only if the subscription was created in error.

Q: How do I know the status of a subscription?

A: Each subscription displays a status indicator showing whether it is active, future (not yet started), ended, on hold, or cancelled. You can also filter the subscriptions list by status to find specific subscriptions.