Adjusting the weekly fee 

Overview

Weekly fees represent the gross amount of a booking and the total cost of care. Found allows you to adjust these fees over time to reflect rate changes, annual uplifts, or negotiated adjustments.

You can adjust weekly fees in two ways:

• Individual adjustment — Update the fee for a single booking

• Bulk adjustment — Update fees across multiple bookings at once

All fee changes are tracked with a full history, showing when each fee was applied, who made the change, and any notes added.

How to adjust a weekly fee for a single booking

Step 1:

Navigate to Occupancy > Bookings

1. Select the booking you want to update

2. Click the Manage booking dropdown > Edit booking > Adjust weekly fee

Step 2:

1. Enter the following:

   • Effective date — The date from which this fee will apply

   • New weekly fee — The updated fee amount

   • Notes (optional) — Any relevant context for the change 

2. Click Confirm

The new fee will automatically become current on the effective date. Previous fees are retained in the history for audit purposes.

Fee comparison badge

When entering a new fee, Found displays a badge showing whether your fee is:

• Above target — Higher than the room's target weekly fee

• On target — Matches the target weekly fee

• Below target — Lower than the target weekly fee

This helps you quickly identify whether the agreed fee meets your expected rates.

How to bulk adjust weekly fees

Use bulk adjustment when you need to apply fee changes across multiple bookings, such as annual rate increases.

1. Navigate to Occupancy > Bookings

2. Click Manage bookings > Adjust weekly fees to open the bulk adjustment panel

1. Set your filters:

   • Effective date — When the new fees should apply

   • Locations — Which locations to include

   • Care type, Funding type, Care duration (optional filters)

2. Choose your adjustment method:

   • New amount — Set a specific fee for all selected bookings

   • Increase — Add a fixed amount or percentage to current fees

   • Decrease — Reduce fees by a fixed amount or percentage

3. Review the preview table showing current fees, new fees, and the difference

4. Edit individual fees in the table if needed

5. Add optional notes to record the reason for the change

6. Click Save changes to apply changes

Found will process all updates and display a summary showing how many fees were successfully updated.

Block bed contracts

If a booking is part of a block bed contract with a fixed rate, you cannot manually edit the weekly fee for dates within the contract period. The fee is locked to the contracted rate.

For bookings with block bed contracts that allow rate selection, you can choose from the available rates defined in the contract.