How to update your home care listing information

Last updated: April 22, 2026

Overview

Your home care listing on Found contains important information about your services, pricing, and branch coverage. Some information can be updated directly in Found, while other details require assistance from our support team.

What you can update yourself:

  • Service pricing (hourly care, live-in care, overnight sleeping, overnight waking)

  • Availability status (available or unavailable)

What requires support team assistance:

  • Location coverage (postcode areas)

  • Contact information (phone number, website)

  • Service descriptions and overviews

  • Registered manager name

  • Minimum age accepted

  • Service details and offerings

  • Logos (jpg and png) and videos (MP4 format)

To request updates that cannot be made directly, please reach out via the chat widget in Found and the team will get your listing updated for you.

Requesting updates from our support team

For all other changes or amendments to your listing, please contact support via the chat widget in Found with your requested updates.

To update your location coverage:

Please send the postcode outward codes you cover in this format:

  • BS8

  • BS9

  • BA1

  • BA2

(Use the first 2-4 characters of the postcode, before the space)

Important: please send your updated location coverage in postcode/outward code format, NOT city or county names.

Update your listing availability

If you’ve reached capacity and no longer want your listing to appear on the Lottie marketplace, you can easily hide it.

How to turn ON and OFF your availability and hide/unhide your listing

  1. Navigate to the Locations tab in your dashboard.

  2. Switch your Availability setting to OFF or ON.

Once your availability is turned off, your listing will automatically be hidden from all Lottie marketplace search results.

Updating your home care pricing yourself

You can update your pricing directly in Found, find out more here

Your pricing will update immediately and be reflected on your public listing.

Additional listing customisation limits

Overview word limit

  • When requesting updates to your service descriptions and overviews via support, note that overview descriptions are limited to 120 words.

FAQ Customisation

  • The FAQs displayed on your listing page are standardised across the marketplace and cannot be customised for individual listings at this time.

Award Logos

  • Award logos cannot be added to listing pages directly at present, though this feature is being considered for future development.

Frequently asked questions

Q: Can I update my listing overview description?
A: No, overview descriptions cannot be updated directly. Please email your new description to support@app.lottie.org and our team will update it for you.

Q: What pricing formats are supported for home care?
A: Found home care pricing formats are as follows: per hour (hourly care/domiciliary care), per day (live-in care), per night (overnight care). Each service type must use its designated pricing unit.

Q: Can I set different prices for different postcode areas?
A: No, pricing in Found is set at the listing/branch level, not per coverage area. You set one price for each service type that applies across all your coverage areas.

Q: What's the minimum price I can charge?
A: Minimum prices vary by service type: £14 per hour for hourly care, £90 per day for live-in care, £140 per night for overnight sleeping, and £100 per night for overnight waking.

Q: Can I remove pricing for a service I don't offer?
A: Yes, you can clear pricing for any service type to indicate you don't offer that particular service.

Q: How do I add or remove postcode areas I cover?
A: Email support@app.lottie.org with the postcode outward codes you want to add or remove. Use the format: BS8, BS9, etc.

Q: Can I change my phone number or website on my listing?
A: Yes, but you'll need to email the updated information to support@app.lottie.org. These fields cannot be edited directly in Found.

Q: How long does it take for support to update my listing?
A: Our support team aims to process listing updates within 1-2 business days. You'll receive a confirmation email once your changes have been made.

Q: Can I update my regulatory information (CQC rating, inspection dates)?
A: Regulatory information is synced once a day automatically from official sources. If you notice an error, please contact support@app.lottie.org so we can investigate.

Q: What happens if I set my availability to unavailable?
A: Setting your listing to unavailable will hide it from search results on Found. You can change it back to available at any time directly in the Locations section.