How to log into Found

Overview

Found uses a passwordless login system to keep your account secure. You can sign in using:

• Email with a one-time passcode: We'll send a 6-digit code to your email

There are no passwords to remember or reset. Each time you log in, you'll receive a fresh code or use your Google account.

How to log in

1. Go to the Found login page

2. Enter your email address

3. Click Continue

4. Check your inbox for an email containing a 6-digit code

5. Enter the 6-digit code on the verification screen

6. Click Verify

You'll be signed in and redirected to your dashboard.

Important: Please whitelist the email address notifications@care-admin.lottie.org to ensure you receive the verification code without any issues.

Tip: Check your spam or junk folder if you don't see the email within a minute.

First-time login (new users)

If this is your first time logging in, you'll need to complete a quick onboarding process:

You will receive an invite via email or go to: https://app.lottie.org/

1. Login with your email: Enter your email address on the login page.

2. Verify your access: After attempting to log in, you’ll receive a verification code by email. Simply copy this code into the login screen to complete the process.

3. Enter your details: you will be asked to input your name, job title and department.

After completing these steps, you'll have full access to Found.

Note: Please whitelist the email address notifications@care-admin.lottie.org to ensure you receive the verification code without any issues.

Important: If you have not received your invite email contact your Found system Admin to send you an invite or reach out to our support team support@app.lottie.org

Common error messages and solutions

"Invalid email"

What it means: The email address you entered isn't in a valid format.

How to fix it:

• Check for typos in your email address

• Make sure you've included the @ symbol and domain (e.g., yourname@company.com)

• Check if you have been sent an invite email to log into Found

"Code incorrect" or verification failed

What it means: The 6-digit code you entered doesn't match the one we sent.

How to fix it:

• Double-check the code in your email

• Make sure you're entering the most recent code

• Click Resend to get a new code if the current one isn't working

"Verification expired"

What it means: The 6-digit code has expired (codes are only valid for a limited time).

How to fix it:

• Click Resend to receive a new code

• Enter the new code promptly

"Too many requests" or account temporarily locked

What it means: You've made too many login attempts in a short period, and your account has been temporarily locked for security.

How to fix it:

• Wait a few minutes before trying again

• If the issue persists, contact support at support@app.lottie.org

"You are not authorised to access this page"

What it means: You may have navigated to the wrong login page (such as the system administrator page).

How to fix it:

• Make sure you're using the correct login page for regular users https://app.lottie.org/

• If you see a warning about "system administrators", follow the link to the Found login page

Redirected to onboarding after signing in

What it means: You're a new user and need to complete your profile before accessing Found.

How to fix it:

• Complete the two-step onboarding form with your personal and professional details

• All required fields must be filled in before you can continue

Missing required fields (first name, last name, job title, department)

What it means: You haven't filled in all the required information during onboarding.

How to fix it:

• Fill in all fields marked as required

• Check that your entries are valid (e.g., phone numbers must be in the correct format)