Editing a billing contract subscription start date
Last updated: May 27, 2026
Overview
The subscription start date determines when a resident's billing contract becomes active and affects how contributions are calculated.
When a start date needs correcting — for example, due to a backdated admission or an administrative error — you can edit it directly from the billing contract subscriptions table within the booking profile.
Editing the start date automatically recalculates contributions for the affected period and creates a billing adjustment to account for any underpayment or overpayment.
If the subscription is linked to another subscription (for example, a parent or child contract), the adjustment will cascade accordingly.
How to edit a subscription start date
Navigate to the relevant resident's funding tab
Locate the Subscriptions table
Find the subscription you want to update and open its row action menu (the three-dot menu or calendar icon on the right-hand side)
Select Edit start date
In the panel that opens, select the new start date using the date picker
Dates before the booking start date are disabled and cannot be selected
The new date must be different from the current start date
If the subscription has an end date, the new start date must fall before it
Review the backdate preview if one appears — this shows the billing adjustment that will be created as a result of the change
If prompted, select a follow-up action for the main subscription and any linked subscription
Select Confirm to save the change
A success message will confirm that the start date has been updated.
What happens after saving
Moving the start date earlier (backdating) Found creates a START DATE CATCH UP billing adjustment to account for the period that was not previously billed. The original contribution is cancelled and a new one is created at the earlier date with the same rate.
Moving the start date later (forward-dating) Found creates a START DATE OVERPAYMENT billing adjustment to account for any period that was billed but should not have been. Contributions with an applicable date before the new start date are cancelled.
In both cases, linked subscriptions are updated automatically.
Frequently asked questions
Q: Why is the edit start date option not visible in the row menu? A: This option only appears if the Pro billing module is enabled for your workspace and you have the billing edit contribution start date permission assigned to your role. Contact your administrator to confirm both are in place.
Q: Why is a specific date greyed out in the date picker? A: Dates before the booking's start date cannot be selected. The subscription start date cannot precede when the booking itself began.
Q: What is a billing adjustment, and do I need to do anything with it? A: A billing adjustment is automatically created by Found to reflect the financial difference resulting from the start date change. No manual action is required — it will appear in the billing adjustments section of the contract. You may wish to review it and, if applicable, raise an invoice.
Q: Can I edit the start date on a locked booking? A: No. If the booking is locked, the start date cannot be modified. You will need to unlock the booking first, or contact your administrator.
Q: What is a follow-up action? A: After confirming a start date change, Found may prompt you to create a follow-up task — for example, to review the resulting adjustment or notify a relevant team member. This is optional and can be skipped if not needed.
Q: Will changes affect linked subscriptions automatically? A: Yes. If the subscription is linked to a parent or child subscription, Found will propagate the relevant billing adjustments to those subscriptions automatically.
Q: Can I edit the start date for any type of subscription? A: No. Start date editing is only available for subscriptions on billing module type contracts. Other module types do not support this action.
Q: What should I do if the success message does not appear? A: If the panel does not close or no confirmation appears, check that all required fields are filled in and that the selected date passes validation (not before booking start date, not equal to current date, not after end date). If the issue persists, contact your system administrator.