Ending a billing contract subscription
Last updated: May 27, 2026
Overview
The end contribution feature allows you to set an end date on a billing contract subscription in Found, stopping it from generating further invoices beyond that date. This is used when a funder's involvement ends — for example, when a resident moves out, a funding arrangement concludes, or there is a change in funding.
When you end a subscription with an end date that falls within a billing period that has already been invoiced, the system automatically calculates an overpayment adjustment to return any amount that was charged beyond the end date. Any future contributions scheduled after the end date are also cancelled automatically.
Step-by-step guide
1. Navigate to the subscription
Go to Operations in the main navigation.
Select bookings and find the relevant residents booking
Navigate to the funding tab and select Subscriptions.
Find the relevant subscription
Open the subscription actions menu and select End contribution.
The End contribution side panel opens on the right.
If the End contribution option is greyed out, hover over it to see the reason. Common causes are a locked booking or active linked subscriptions that must be ended first.
2. Set the end date
In the End date field, select the date on which the subscription should end.
The date must be on or after both the subscription start date and the booking start date.
Dates before these points are disabled in the date picker.
3. Review the backdating preview (if applicable)
If the end date falls within a billing period that has already been invoiced, a backdating alert will appear. This shows:
The billing period affected (period start to period end)
The overpayment adjustment amount that will be generated as a credit
A billing adjustment of type End date overpayment is created automatically when you confirm, representing the credit for any amount invoiced beyond the new end date.
If the subscription is linked to a parent subscription, a second adjustment preview will also appear showing the linked deduction adjustment that will be applied to the parent billing contract.
4. Choose a follow-up action (if backdating applies)
If an overpayment adjustment will be generated, you must select how you want to handle it:
For the main adjustment:
Option | Description |
Add to next draft invoice | The overpayment adjustment is included as a line item in the next draft invoice during the next billing run |
Create invoice now | A separate invoice is generated immediately — you must provide an issue date and due date |
If you select Create invoice now, enter:
Issue date — the date the invoice should be issued
Due date — the date payment is due (must be on or after the issue date)
For a linked subscription adjustment (if applicable): the same options are presented separately for the parent subscription adjustment.
5. Confirm the end date
Click End contribution to apply the end date.
On success, you will see a confirmation message: "Contribution ended successfully."
The subscription's end date is set, any future contributions scheduled after that date are cancelled, and any overpayment adjustments are created and scheduled according to your follow-up action selection.
What happens after ending a subscription
The subscription's end date is recorded and it will no longer be included in billing runs beyond that date.
Any scheduled future contributions with an applicable date on or after the end date are cancelled automatically.
The subscription stops collecting billable extras.
If an overpayment exists, a End date overpayment billing adjustment is created, visible under the Adjustments section.
If the subscription was linked to a parent subscription, a corresponding Linked deduction end date overpayment adjustment is created on the parent billing contract.
The contribution history for the subscription is updated and remains accessible.
Frequently asked questions
Q: Who can end a billing contract subscription? A: Only users with an Admin or Manager role can end a subscription. Staff users do not have access to this action. The workspace must also have the Pro Billing module enabled.
Q: What happens if I try to end a subscription that has active linked child subscriptions? A: The End contribution action will be disabled and a tooltip will explain: "End all linked subscriptions before ending this subscription." You must end each linked child subscription first, then return to end the parent.
Q: Can I end a subscription on a locked booking? A: No. If the booking is locked, the end contribution action is not available. You must unlock the booking first.
Q: What is the difference between ending a subscription and cancelling a subscription? A: Ending a subscription sets an end date, stopping future invoice generation from that date onwards while keeping the subscription record intact with its history. Cancelling removes the subscription entirely and is only available on subscriptions that have not yet been invoiced.
Q: What is the overpayment adjustment and why does it appear? A: If the subscription has already been invoiced for a period that extends beyond the new end date, the system automatically calculates an overpayment — the difference between what was charged and what should have been charged up to the end date. This is raised as a credit adjustment of type End date overpayment.
Q: What is the difference between "Add to next draft invoice" and "Create invoice now"? A: "Add to next draft invoice" includes the overpayment adjustment as a line item in the next regular billing run. "Create invoice now" generates a separate invoice immediately for the adjustment amount, which requires you to specify an issue date and due date.
Q: Can I undo or change an end date after it has been set? A: You can edit the end date on a subscription. Go to the subscription's actions menu and look for the option to edit the end date. This will allow you to change or remove the end date, with the system recalculating any adjustments accordingly.
Q: What happens to future contributions when I end a subscription? A: Any contributions that were scheduled to take effect on or after the end date are automatically cancelled when you end the subscription. Past and current contributions remain unchanged.
Q: Will the subscription still appear in my billing contract subscriptions table after it is ended? A: Yes. Ended subscriptions remain visible in the table and can be filtered. The end date will be shown on the subscription record, and the subscription's history, contributions, and adjustments remain accessible.
Q: What if no overpayment adjustment is generated — do I still need to choose a follow-up action? A: No. The follow-up action fields only appear when the system calculates that a billing adjustment will be created. If no adjustment is needed (for example, the end date falls at the exact boundary of an invoiced period), you can confirm the end date without selecting a follow-up action.