Resources to share with your homes about Lottie

Last updated: November 10, 2025

Available materials

We've developed a comprehensive guide that you can download and share with your care homes. This resource is designed to help your teams better understand:

  • What Lottie is and how the partnership works

  • What types of enquiries they'll receive

  • How to access and manage enquiries

  • Best practices for converting enquiries into admissions

  • What support is available from Lottie

Downloading the guide

You can download our comprehensive guide here:

This document is ready to share with your homes and can be:

  • Emailed to care home managers and staff

  • Printed and distributed during team meetings

  • Used as part of training materials for new staff

  • Referenced during onboarding for new homes joining your group

How to use this resource

We recommend:

  1. Share with all relevant team members including managers, care coordinators, and anyone who handles enquiries

  2. Review during team meetings to ensure everyone understands the Lottie partnership

  3. Include in training materials for new staff who will be handling enquiries

  4. Keep accessible as a reference document for your teams

  5. Revisit periodically to refresh your teams' understanding of best practices

Need additional support?

If your homes have questions after reviewing the guide, or if you need additional training materials or support, please contact our support team or your dedicated account manager.

We're here to ensure your teams feel confident and equipped to make the most of your Lottie partnership.

Frequently asked questions

Q: Do you have any material I can share with our homes to help them understand our partnership with Lottie? A: Yes! Please download Lottie's Guide, which you can share with your homes to help them better understand what they can expect from Lottie.

Q: What information is included in Lottie's Guide? A: The guide provides comprehensive information about the Lottie partnership, including how enquiries work, what your homes can expect, and best practices for managing and converting enquiries.

Q: Can I share this guide with all of my care homes? A: Absolutely! The guide is designed to be shared across all your homes. We encourage you to distribute it widely to anyone involved in handling enquiries.

Q: Is there a cost to download the guide? A: No, the guide is provided free of charge as part of your partnership with Lottie.

Q: Is the guide suitable for staff who are new to Lottie? A: Yes, the guide is designed to be accessible for anyone, whether they're new to Lottie or looking to refresh their understanding of the partnership.