How to change your invoicing contact and email address
Last updated: November 10, 2025
Overview
Keeping your invoicing contact information up to date is essential for ensuring you receive your Lottie invoices promptly and that they reach the right person or department.
This article explains how to request changes to the invoicing contact and email address associated with your Lottie account.
How to change your invoicing contact details
Updating your invoicing contact information is straightforward:
Email our Finance team at finance@lottie.org
Provide the following information:
Your account details (company/home name)
Current invoicing contact name and email (if known)
New invoicing contact name
New email address where invoices should be sent
Wait for confirmation that your details have been updated
Our Finance team will process your request and update your account accordingly.
When will changes take effect?
Once our Finance team has processed your request, the changes will be applied to your account within 2 days, and the team will confirm that the changes have been made. Your next invoice will be sent to the updated email address.
Frequently asked questions
Q: Can I change the invoicing contact and email address associated with my account? A: Yes, you can change your invoicing contact details at any time. Simply contact our Finance team at finance@lottie.org with your updated information, and they'll update your account.
Q: How long does it take to update my invoicing contact details? A: Our Finance team typically processes these requests within 2 days. However, processing times may vary depending on volume. If you need the change made urgently, please mention this in your email.
Q: Will I receive confirmation once my details have been updated? A: Our Finance team will let you know once the changes have been applied to your account.
Q: Can I add multiple email addresses to receive invoices? A: Contact our Finance team at finance@lottie.org to discuss your specific requirements. They can advise on whether multiple email addresses can be added and what options are available.
Q: What if I need to change other account details besides invoicing contact information? A: For other account changes, please contact your Lottie account manager or our support team. For any finance-related changes specifically, finance@lottie.org is the right contact.
Q: Will changing my invoicing email affect my Direct Debit setup? A: No, changing your invoicing contact email address won't affect any existing Direct Debit arrangements. However, the new contact will receive the informational invoices that are sent each month.
Q: Can I change my invoicing contact retroactively for past invoices? A: Changes to your invoicing contact will apply to future invoices. If you need copies of past invoices sent to a new email address, please specify this in your request to finance@lottie.org.
Q: What if I accidentally provided the wrong email address? A: If you realise you've provided incorrect information, contact finance@lottie.org immediately with the correct details. They'll update your account with the accurate information.
Q: Do I need to provide any documentation to change my invoicing contact? A: Typically, no additional documentation is required. However, our Finance team may verify your identity or authority to make changes to ensure account security. They'll let you know if anything else is needed.
Q: Can I set up different invoicing contacts for different care homes within my group? A: If you operate multiple care homes with Lottie, you may be able to set up different invoicing contacts for each location. Please contact finance@lottie.org to discuss your specific organisational structure and requirements.