How to view a breakdown of enquiries on your invoice

Last updated: November 10, 2025

Overview

Understanding the enquiries you're being billed for is an important part of managing your partnership with Lottie. While your invoice provides a summary of charges, you can access detailed information about each enquiry in Found.

Accessing your enquiry breakdown

To view detailed information about the enquiries included on your invoice:

  1. Log in to Found

  2. Navigate to Reports in the side bar > Enquiries tab

  3. Review the details for each enquiry, including:

    • Contact information

    • Call recordings

    • Enquiry status and dates

    • Other relevant enquiry details

This breakdown allows you to cross-reference your invoice with the specific enquiries you've received during the billing period.

Need help logging in?

If you're experiencing issues accessing Found, please contact our support team. They'll be able to assist you with:

  • Password resets

  • Login troubleshooting

  • Access permissions

  • General portal navigation support

Questions about your charges?

If you need additional clarity about the charges on your invoice or have questions about specific enquiries, please reach out to:

  • Our Finance team at finance@lottie.org for billing-related questions

  • Your dedicated account manager for enquiry quality discussions or general account queries

Both teams are available to help ensure you understand your invoice and feel confident about the enquiries you're being charged for.

Frequently asked questions

Q: Is it possible to see a breakdown of enquiries on our invoice? A: Yes, you can find detailed information about the enquiries billed on your invoice by logging into Found. There you'll find contact information, call recordings, and other relevant details for each enquiry.

Q: What information can I see about each enquiry in Found? A: In Found, you can access contact information for each enquiry, listen to call recordings (where available), and view other relevant details such as enquiry dates, status, and care requirements.

Q: Why isn't the enquiry breakdown shown directly on my invoice? A: To keep invoices concise and easy to read, we provide summary billing information on the invoice itself. The detailed breakdown is available in Found, where you can review each enquiry at your convenience.

Q: Can I download or export my enquiry breakdown? A: Navigate to Reports in the side bar > Lottie Insights > Enquiries tab > Export in the top right corner.

Q: What if I don't recognise an enquiry on my invoice? A: Log into Found to review the details of the enquiry, including contact information and call recordings. If you still have concerns after reviewing the information, contact your account manager or our Finance team at finance@lottie.org.

Q: What if I believe I've been charged incorrectly for an enquiry? A: First, review the enquiry details in Found. If you believe the enquiry should be disputed, follow the enquiry dispute process by updating the closed reason.

Q: Who should I contact if I have questions about both the enquiry details and the charges? A: For questions specifically about billing and charges, contact finance@lottie.org. For questions about enquiry quality or content, contact our support team. If you're unsure, either team can direct you to the right person.

Q: Will I be notified when my invoice is ready so I know to check Found? A: Yes, you'll receive your monthly invoice via email. Once you receive your invoice, you can log into Found to review the detailed enquiry breakdown for that billing period.