How to set up a direct debit for your Lottie invoices
Last updated: November 10, 2025
Overview
Lottie offers partners the convenience of paying invoices automatically through Direct Debit. Setting up a Direct Debit ensures your payments are processed on time each month without the need for manual intervention, helping you streamline your financial administration and avoid any missed payments.
This article explains how to set up a Direct Debit for your Lottie account and what to expect once it's active.
How to set up a direct debit
There are two ways to set up a Direct Debit for your Lottie invoices:
Option 1: Via your invoice
Open your Lottie invoice (sent via email)
Click the "View and pay online now" link featured on the invoice
Follow the on-screen instructions to complete your Direct Debit setup
Option 2: Set up separately
Use our dedicated Direct Debit setup link
Complete the required information and authorisation
Submit your Direct Debit mandate
Important: notify our finance team
After setting up your Direct Debit using either method, please inform our Finance team at finance@lottie.org. This allows them to:
Verify that your Direct Debit has been set up correctly
Ensure it's properly linked to your account
Confirm everything is ready for automatic payments
What happens after setup
Once your Direct Debit is active:
You'll continue to receive monthly invoices for your records, these are for information purposes only
Payments will be processed automatically from your designated bank account
No manual payment is required please do not process manual payments if you have a Direct Debit set up, as this could result in duplicate payments
Frequently asked questions
Q: Can I set up a Direct Debit to pay for my Lottie invoices? A: Yes, you can set up a Direct Debit either by following the "View and pay online now" link on your invoice or by using our separate Direct Debit setup link. Please notify our Finance team at finance@lottie.org once you've completed the setup.
Q: Will I still receive invoices if I set up a Direct Debit? A: Yes, you'll continue to receive monthly invoices for your records. However, these are for information purposes only - the payment will be processed automatically via Direct Debit, so no manual payment is needed.
Q: What should I do after setting up my Direct Debit? A: Please email our Finance team at finance@lottie.org to let them know you've set up a Direct Debit. They'll verify that everything is correctly linked to your account.
Q: When will payments be taken from my account? A: Payments will be processed automatically according to your invoice payment terms. Your Finance team can provide specific details about payment dates when they confirm your Direct Debit setup.
Q: What if I accidentally make a manual payment after setting up Direct Debit? A: If you've set up a Direct Debit, please avoid making manual payments as this could result in duplicate payments. If this happens accidentally, contact our Finance team at finance@lottie.org immediately so they can help resolve the situation.
Q: Can I cancel my Direct Debit if I change my mind? A: Yes, you can cancel your Direct Debit at any time by contacting your bank or our Finance team at finance@lottie.org. Please notify us if you cancel so we can update your account accordingly and you can resume manual payments.
Q: How long does it take for a Direct Debit to become active? A: Direct Debit setup times can vary depending on your bank. After you've set it up and notified our Finance team, they'll confirm once it's active and linked to your account.
Q: What information do I need to set up a Direct Debit? A: You'll typically need your bank account details, including your account number and sort code. The exact requirements will be shown during the setup process.
Q: Will I receive confirmation once my Direct Debit is set up? A: Once our Finance team verifies that your Direct Debit has been set up and properly linked to your account, they'll confirm this with you. This is why it's important to email finance@lottie.org after completing the setup.
Q: What if I need to change my bank account details? A: If you need to update your bank account details for Direct Debit payments, please contact our Finance team at finance@lottie.org. They'll guide you through the process of updating your payment information.