Cancelling adjustments
Last updated: May 27, 2026
Overview
Adjustments are one-off charges (debits) or credits applied to a billing subscription. When a manual adjustment is no longer needed — for example, if it was created in error or circumstances have changed — it can be cancelled before it is invoiced.
Once cancelled, an adjustment will no longer be included in any future invoices. This action cannot be undone.
This article explains when you can cancel an adjustment and how to do it.
When can an adjustment be cancelled?
An adjustment can only be cancelled if all of the following are true:
The adjustment was created manually (system-generated adjustments cannot be cancelled)
The adjustment has a status of Scheduled (it has not yet been included in an invoice)
The adjustment has not already been cancelled
If an adjustment has already been invoiced, its status will show as Complete and it can no longer be cancelled.
How to cancel an adjustment
Navigate to the relevant booking and open the Funding tab.
Scroll to the Adjustments section.
Find the adjustment you want to cancel. Only adjustments with a Scheduled status can be cancelled.
Click the Cancel icon (✕) on the adjustment row.
A confirmation dialog will appear. Confirm that you want to cancel the adjustment.
The adjustment status will update to Cancelled.
What happens after cancellation?
The adjustment is marked as Cancelled and will not be included in any future invoices.
The adjustment remains visible in the adjustments list for audit purposes.
The cancellation cannot be reversed. If you need a similar adjustment, you will need to create a new one.
Frequently asked questions
Q: Why is the cancel option not showing on an adjustment?
A: The cancel option is only available for manual adjustments with a Scheduled status. If the adjustment has already been invoiced (status: Complete), it cannot be cancelled. System-generated adjustments also cannot be cancelled.
Q: Can I undo a cancellation?
A: No. Once an adjustment is cancelled, it cannot be reinstated. If you cancelled an adjustment by mistake, you will need to create a new adjustment with the same details.
Q: Will cancelling an adjustment affect any existing invoices?
A: No. Cancelling a scheduled adjustment only prevents it from being included in future invoices. It has no effect on invoices that have already been raised.
Q: Can I cancel an adjustment that has already been invoiced?
A: No. Once an adjustment has been included in an invoice, its status changes to Complete and it can no longer be cancelled. To reverse an invoiced amount, you would need to raise a credit note or a new adjustment as appropriate.
Q: Who can cancel adjustments?
A: Cancelling adjustments requires the Invoicing permission. If you do not see the cancel option, check with your administrator that you have the correct access level.
Q: Does a cancelled adjustment still appear in the adjustments list?
A: Yes. Cancelled adjustments remain visible in the list with a Cancelled status so there is a complete audit trail of all adjustments that have been created.