How to set up a homecare.co.uk integration

Last updated: March 26, 2026

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Overview

The homecare.co.uk integration enables you to:

  • Automatically receive enquiries from homecare.co.uk into Found

  • Manage all your enquiries in one central location

  • Track and respond to homecare.co.uk enquiries alongside your other leads

Prerequisites

Before you begin, ensure you have:

  • Admin role access in Found

  • Login credentials for your homecare.co.uk portal

  • Contact details for your homecare.co.uk account manager — you'll need to request Member IDs (also called Setting IDs) from them

Estimated setup time: ~10 minutes

Part 1: Set up your webhook in homecare.co.uk

  1. Log into your homecare.co.uk portal

  2. Navigate to Control Panel > APIs & Integrations > Webhooks > Add Webhook Form

  3. In the dropdown, keep the default "All" option selected — this applies the webhook to all your locations

  4. Add this URL to the webhook URL field: https://webhooks.foundcrm.care/home-care-co-uk

  5. Add your email address in the contact email field

  6. Toggle all enquiry type options to Yes

  7. Submit the form — you will receive a secret (signing key). Copy this for use in Part 2

  8. Contact your homecare.co.uk account manager to request a list of Member IDs (also called Setting IDs) for all your locations

  9. If you have multiple brands or accounts on homecare.co.uk, repeat this process for each of them

Part 2: Configure the integration in Found

Step 1: Navigate to integrations

  1. Log in to your Found account

  2. Click on Settings in the sidebar

  3. Select Integrations from the settings menu

  4. Locate the homecare.co.uk card and click the Settings button

Step 2: Add your homecare.co.uk connection

  1. You'll be directed to the Secrets tab

  2. Click the Add connection button

  3. Fill in the connection details:

    • Name: Enter a descriptive name for this connection

    • homecare.co.uk secret: Paste the secret key you received in Part 1

  4. Submit the form to create the connection

Your connection will now appear in the table.

Note: You can add multiple connections if you manage several homecare.co.uk accounts or brands.

Step 3: Map your locations

After adding your connection, map your Found locations to their corresponding homecare.co.uk Member IDs:

  1. Click on the Location Mappings tab

  2. You'll see a table listing all your Found locations

  3. For each location:

    • Click on the empty field (or existing ID) in the homecare.co.uk Member ID column

    • Enter the Member ID provided by your homecare.co.uk account manager for that location

    • Press Enter or click the checkmark to save

  4. Repeat for all locations you want to receive enquiries for

Tip: Member IDs are also called Setting IDs. If you haven't received these yet, contact your homecare.co.uk account manager. To remove a mapping, click the Member ID, clear the field, and save.

Step 4: Verify your setup

Once you've completed the setup:

  1. Check that your connections appear in the Secrets tab

  2. Verify that all relevant locations have been mapped in the Location Mappings tab

Enquiries from homecare.co.uk will now automatically appear in your Found enquiries list, tagged with homecare.co.uk as the source.

Managing your integration

Editing a connection

To modify an existing connection:

  1. Navigate to Settings > Integrations > homecare.co.uk

  2. In the Secrets tab, locate the connection you want to modify

  3. Click the trash icon to delete it, then add a new connection with updated details

Disabling the integration

To temporarily disable the integration:

  1. Go to the Secrets tab

  2. Delete the connection (this won't delete your location mappings)

  3. Enquiries will stop flowing until you add a new connection

Updating location mappings

You can update location mappings at any time:

  1. Go to the Location mappings tab

  2. Click on any member ID to edit it

  3. Enter the new value and save

Troubleshooting

Enquiries aren't appearing

If enquiries from homecare.co.uk aren't appearing in Found:

  • Check webhook configuration: Confirm the webhook is set up in your homecare.co.uk portal with the URL https://webhooks.foundcrm.care/home-care-co-uk and all enquiry types toggled to Yes

  • Check connection status: Ensure your connection appears in the Secrets tab

  • Verify location mappings: Confirm the location receiving the enquiry has the correct Member ID mapped

  • Check your secret key: Ensure the secret in Found matches the one provided by homecare.co.uk

  • Contact support: If issues persist, contact Partner Services for assistance

Incorrect location assignment

If enquiries are going to the wrong location:

  1. Review your location mappings in the Location Mappings tab

  2. Ensure each homecare.co.uk Member ID is mapped to the correct Found location

  3. Update any incorrect mappings and save

Best practices

  • Regular monitoring: Periodically check your integration to ensure enquiries are flowing correctly

  • Keep mappings updated: When you add new locations, remember to add the corresponding Member ID mapping

  • Document your Member IDs: Keep a record of which homecare.co.uk Member ID corresponds to each location