How to spot and act on your highest-value enquiries

Last updated: April 7, 2026

High priority enquiries are 20% more likely to convert. When you see one, act fast.

Up to 52% of care enquiries are still being missed. But not every enquiry that lands in your inbox is equal — some families who are genuinely ready to find care can easily get lost in the noise.

So we've made it simple. When an enquiry is high priority, you'll see it clearly in the subject line. No digging, no guessing. View your priority enquiries in Found →

What makes an enquiry high priority?

  1. A care seeker who has specifically requested a visit or viewing at your home

  2. Someone who called you directly and couldn't get through

These aren't browsers. These are families who are ready to find care — and the data backs it up. High priority enquiries are 20% more likely to convert than a standard enquiry.

What to do when one lands

Treat it differently. Get back to it first. Call them back quickly. No new tools to learn, no extra steps. Just remember the simple rule: if you see high priority, act fast.

Ready to get started?

Log in to Found to view and action your priority enquiries.

View your priority enquiries in Found →