Help us send you better matches
Last updated: April 9, 2026
Every time you give feedback on an enquiry, your matches get smarter.
Every time you tell us why an enquiry wasn't right, our algorithm gets smarter. And your next match? It's better.
Here's what used to happen: we'd send you an enquiry, and then... silence. Maybe you called. Maybe you didn't. Maybe it was a brilliant match. Maybe it was miles off. Without that feedback, we were flying blind.
So we've completely refreshed our referral email template — and built in a proper feedback loop. View your enquiries in Found →
What you'll be asked at the bottom of every referral email
Did you call this care seeker?
If yes — why wasn't it a good match?
If not — what stopped you from calling?
Why your feedback matters
It helps us understand why enquiries aren't converting
It improves enquiry quality over time
It keeps your listing details accurate and up to date in Found
It's a loop. The partners that are telling us what's working and what's not are getting more relevant matches.
Your action: Next time you get a referral email, scroll to the bottom and give us feedback. Even if it's just a quick "not local" or "already placed" — it matters. It makes the system smarter. And it makes your next enquiry better.