How to set up your carehome.co.uk integration

Overview

The carehome.co.uk integration allows your organisation to automatically receive enquiries from carehome.co.uk directly into your Found CRM system. When someone submits an enquiry through your carehome.co.uk listing, it will be automatically created as a new enquiry in Found with all the relevant details already populated.

What this integration does

• Automatic enquiry creation: Enquiries from carehome.co.uk appear instantly in your CRM

• Complete data transfer: All enquiry details (contact information, care requirements, funding type, etc.) are automatically captured

• Location mapping: Enquiries are routed to the correct care home location in your system

• Activity tracking: All enquiries are attributed to carehome.co.uk for accurate ROI tracking

Prerequisites

Before setting up the integration, ensure you have:

1. Admin role access in Found

2. Login credentials for your carehome.co.uk portal

3. Contact details for your carehome.co.uk account manager — you'll need to request Member IDs (also called Setting IDs) from them

Estimated setup time: ~10 minutes

Part 1: Set up your webhook in carehome.co.uk

1. Log into your carehome.co.uk portal

2. Navigate to Control Panel > APIs & Integrations > Webhooks > Add Webhook Form

3. In the dropdown, keep the default "All" option selected — this applies the webhook to all your locations

4. Add this URL to the webhook URL field: https://webhooks.foundcrm.care/care-home-co-uk

5. Add your email address in the contact email field

6. Toggle all enquiry type options to Yes

7. Submit the form — you will receive a secret (signing key). Copy this for use in Part 2

8. Contact your carehome.co.uk account manager to request a list of Member IDs (also called Setting IDs) for all your locations

9. If you have multiple brands or accounts on carehome.co.uk, repeat this process for each of them

Part 2: Configure the integration in Found

Step 1: Navigate to integration settings

1. Log in to your Found account (you will need an Admin role)

2. Click on Settings in the left-hand navigation menu

3. Select Integrations from the settings menu

4. Find and click on carehome.co.uk in the list of available integrations

Step 2: Add your connection

The integration secret (also called a signing key or API key) is used to securely verify that enquiries are genuinely from carehome.co.uk.

1. On the carehome.co.uk integration page, navigate to the Secrets tab

2. Click the Add connection button

3. Fill in the form:

   • Name: Give this connection a memorable name (e.g., "Main Account")

   • carehome.co.uk secret: Paste the signing secret you received in Part 1

4. Click Save

Your secret is now encrypted and stored securely. If you have multiple carehome.co.uk brands or accounts, add a separate connection for each.

Step 3: Map your locations

Location mappings tell Found which care home location should receive enquiries from each carehome.co.uk listing.

1. Navigate to the Location Mappings tab

2. For each of your care homes:

   • Click Add location mapping

   • Found location: Select the location from your Found account

   • carehome.co.uk Member ID: Enter the Member ID provided by your carehome.co.uk account manager (e.g., "10945")

   • Click Save

3. Repeat for each location you want to integrate

Tip: Your Member IDs (also called Setting IDs) are provided by your carehome.co.uk account manager. Contact them if you haven't already requested these.Step 3: Map your locations

Test the integration

Once everything is configured, test that enquiries are flowing correctly:

1. Submit a test enquiry through your carehome.co.uk listing

2. Wait 1-2 minutes for the enquiry to appear in Found

3. Check your Enquiries dashboard to verify the new enquiry has been created

4. Verify that all details are correct:

   • Contact name and details

   • Care requirements

   • Funding type

   • Move-in timeframe

   • Attributed to "carehome.co.uk"

If the enquiry doesn't appear, see the troubleshooting section below.

What information is captured?

When an enquiry comes through from carehome.co.uk, Found automatically captures:

Contact details

• First name and surname

• Telephone number

• Email address

Service user information

• Relationship to enquirer (e.g., "A parent", "Myself", "A friend")

• Care requirements

Care home specific details

• Care type: Residential, nursing, residential dementia, or nursing dementia

• Duration: Permanent, respite, or day care

• Funding type: Self-funding, local authority, NHS/CHC, etc.

• Move-in timeframe: From ASAP to 6+ months

• Budget: Weekly budget range if provided

• Area of interest: The location being enquired about

• Contact method: Whether it's a brochure request, care enquiry, tour request, etc.

Tracking

• Attribution source: Automatically tagged as "carehome.co.uk"

• Timestamp: When the enquiry was submitted

• Member ID: Which location received the enquiry

Managing your integration

Viewing active connections

To view your active integration connections:

1. Go to Settings → Integrations → carehome.co.uk

2. Select the Secrets tab

3. You'll see a list of all configured connections with their status

Enabling/disabling connections

You can temporarily disable a connection without deleting it:

1. Go to the Secrets tab

2. Find the connection you want to disable

3. Toggle the Enabled switch to off

Disabled connections will stop processing new enquiries but can be re-enabled at any time.

Editing location mappings

To update which Found location receives enquiries from a specific carehome.co.uk member:

1. Go to the Location Mappings tab

2. Find the mapping you want to edit

3. Update the member ID or location as needed

4. Click Save

Deleting connections

To remove an integration connection:

1. Go to the Secrets tab

2. Find the connection you want to remove

3. Click the Delete button

4. Confirm the deletion

Warning: Deleting a connection will stop all enquiries from being processed for that account. Only delete connections you no longer need, this cannot be undone.

Troubleshooting

Enquiries aren't appearing in Found

Check these common issues:

• Integration secret: Verify the secret in Found matches the one you received from carehome.co.uk

• Webhook URL: Confirm the webhook URL in your carehome.co.uk portal is exactly https://webhooks.foundcrm.care/care-home-co-uk

• Enquiry types: Check that all enquiry type options are toggled to Yes in your carehome.co.uk webhook settings

• Location mapping: Ensure you've created a mapping for the Member ID receiving enquiries

• Connection enabled: Check that your integration connection is enabled (not disabled)

• Permissions: Ensure you have the necessary permissions to view enquiries in Found

Enquiries are missing information

Some fields are optional on carehome.co.uk enquiry forms. If information is missing, the enquirer may not have provided it, or the field may not be required on that specific enquiry type. You can follow up with the enquirer to gather any missing details.

Enquiries going to wrong location

If enquiries are being routed to the wrong care home, verify your location mappings are correct and that the Member IDs match your carehome.co.uk listings. Ensure you don't have duplicate mappings for the same Member ID.

Integration stopped working

If a previously working integration stops:

• Check webhook settings: Confirm the webhook is still active in your carehome.co.uk portal and all enquiry types are toggled to Yes

• Check for secret changes: If carehome.co.uk rotated your signing secret, you'll need to update it in Found

• Contact support: Reach out to your Found support team for further assistance

Best practices

Regular monitoring

• Weekly: Review enquiry flow to ensure the integration is working smoothly

• Monthly: Audit attribution reports to track ROI from carehome.co.uk enquiries

Response times

Enquiries from carehome.co.uk appear in Found within 1–2 minutes. Aim to respond to these enquiries quickly, as timely responses improve conversion rates.

Data quality

• Ensure your carehome.co.uk listing is up to date to attract quality enquiries

• Review enquiry data regularly to identify common enquirer needs

• Use the captured information to personalise your follow-up communications

Security

• Never share your integration secret with unauthorised personnel

• Consider rotating your signing secret periodically for enhanced security

• Audit who has Admin access in your Found account