How to create nominal codes
Last updated: May 11, 2026
Overview
Nominal codes are short general ledger reference codes used to categorise financial transactions for accounting purposes. They act as a link between Found and your external accounting software (such as Xero or Sage), ensuring that financial transactions are recorded under the correct account heading.
Nominal codes are part of the Pro billing module and are managed in Settings > Billing > Nominal codes. Once set up, they can be assigned to billing contract subscriptions so that generated invoice items carry the correct accounting category.
There are two types of nominal code:
Care fee – used to categorise base care fee charges on a subscription
Billable extra – used to categorise additional charges beyond the base care fee
Nominal codes are workspace-specific, so codes created in your workspace are not visible to other organisations.
Who can manage nominal codes?
Role | View | Create | Edit | Archive / restore |
Admin | Yes | Yes | Yes | Yes |
Manager | Yes | No | No | No |
Staff | No | No | No | No |
How to create a nominal code
Go to Settings > Billing > Nominal codes.
Click Add nominal code (visible to Admins only).
A side panel opens. Complete the following fields:
Field
Required
Notes
Code
Yes
Up to 50 characters. Must be unique within your workspace.
Type
Yes
Select either Care fee or Billable extra.
Description
No
Optional note up to 500 characters to describe the code's purpose.
Click Create.
A confirmation message appears and the new code is listed in the table.
Adding a nominal code is not mandatory as default, you can toggle this option on at the top of the Nominal codes setting screen, this will ensure that a nominal code must be assigned when creating billing contract subscriptions and expense types.
Tip: The code field is case-insensitive. Found will prevent you from saving a code that already exists in your workspace, even if the capitalisation differs.
How to assign a nominal code to a subscription
Once created, a nominal code can be linked to a billing contract subscription so that invoice items generated for that subscription carry the correct code.
Navigate to the resident's billing contract.
Open the relevant subscription.
Use the Change nominal code option to select a care fee nominal code.
Save the change.
The assigned nominal code and its description are captured on each invoice item at the time of generation. This means that if you later edit or archive the nominal code, existing invoice records are unaffected.
Frequently asked questions
Q: What is the difference between a care fee and a billable extra nominal code? A: A care fee code categorises the base care charge on a subscription. A billable extra code categorises any additional charges billed on top of the base fee, such as personal care items or one-off services.
Q: Can I use the same code value for a care fee and a billable extra? A: No. Code values must be unique within your workspace regardless of type. Found will show an error if you attempt to save a duplicate code.
Q: What happens to invoices if I archive a nominal code? A: Existing invoice items keep a copy of the nominal code and description that was in place when they were generated. Archiving a code does not alter any historical invoice data.
Q: Can I delete a nominal code permanently? A: No. Found uses archiving rather than permanent deletion to protect the integrity of historical billing records.
Q: Why can't I see the "Add nominal code" button? A: Only users with the Admin role can create nominal codes. If you need access, ask an Admin in your organisation to create the code or to update your role.
Q: Why is the restore failing for an archived code? A: This happens when another active code already has the same code value. You will need to either archive the conflicting active code or rename it before the restore can proceed.
Q: Does the nominal code appear on the invoice sent to the resident? A: Nominal codes are an internal accounting reference. Whether they appear on a printed or sent invoice depends on your invoice template configuration.
Q: How many nominal codes can I create? A: There is no set limit. You can create as many codes as your accounting structure requires.