How to cancel your Lottie account
Last updated: April 14, 2026
Overview
If you would like to cancel your Lottie account, you'll need to contact the Lottie support team directly. This guide explains the cancellation process and what to expect.
Cancellation process
To cancel your Lottie account:
Reach out to the support team via the chat widget in Found or email support@app.lottie.org.
Include the reason for wanting to terminate your account in your email
Wait for confirmation from the support team
Notice period
Please note that as per your contract, you have a 90 day notice period that will go into effect when the Lottie support team receives your termination request.
⚠ Please note: Any enquiries received while your listing is live will be considered chargeable.
Want to take a break instead of cancelling?
If you need to stop receiving referrals at any point — for example, if you've reached staffing capacity — you can turn your availability off in Found:
Go to the Locations tab in Found
Toggle your availability off
No further referrals will be sent while availability is off, however care home listing availability is reset on the first working day of the month.
Frequently asked questions
Q: How do I terminate my Lottie account? A: Reach out to the support team via the chat widget in Found and let them know the reason for wanting to terminate your account. Alternatively, you can email support@app.lottie.org.
Q: What is the notice period for cancellation? A: As per your contract, you have a 90 day notice period that begins when the Lottie support team receives your termination request.
Q: When does the notice period start? A: The 90 day notice period begins when the Lottie support team receives your termination request.
Q: Do I need to provide a reason for cancellation? A: Yes, please include the reason for wanting to terminate your account when you contact the support team.
Q: What email address should I use to request cancellation? A: You can reach the support team via the chat widget in Found. If you'd prefer to email, send your request to support@app.lottie.org.
Q: Will I receive confirmation of my cancellation request? A: Yes, the Lottie support team will confirm once your termination request has been received.
Q: Can I cancel immediately or is there a waiting period? A: There is a 90 day notice period as per your contract. Your account will remain active throughout this period.
Q: What happens during the 90 day notice period? A: Your account remains active during the notice period. Cancellation is completed at the end of the 90 days.
Q: Can I cancel my account via Found? A: You cannot cancel directly through Found, but you can contact the support team via the chat widget in Found to submit your request.
Q: How will I know when my account has been closed? A: You will receive an email 2–3 days before your Lottie account is due to close.
Q: What if I no longer want to cancel or terminate my account? A: Reach out to the support team via the chat widget in Found and they will update this for you.