Overview

Understanding when you'll be invoiced for referrals helps you manage your cash flow and budget effectively. Lottie operates on a monthly invoicing cycle, ensuring you receive clear, predictable billing for the enquiries you've received.

This article explains Placement invoicing schedule and payment timelines, so you know exactly when to expect your invoice and when payment will be collected.

Monthly invoicing schedule

Invoices are issued on the last day of each billing month, with payment due 30 days from the invoice date. You will receive one invoice per calendar month, per contracted entity.

• October fee: Invoice issued 31 October → Payment due 30 November

• November fee: Invoice issued 30 November → Payment due 30 December

• January fee: Invoice issued 31 January → Payment due 2 March (as February has 28 days)

All invoices are sent to the invoicing email address provided in your contract. If this needs to be updated, please notify our finance team at finance@lottie.org as soon as possible.

What's included in your invoice

Your monthly invoice will include:

• Resident name

• Care home they are residing in

• Placement type (permanent or respite)

• Move-in date

• Number of days active in that calendar month

• The corresponding Lottie fee

How fees are calculated

Fees are charged based on the number of days the resident was active during the calendar month.

Charges begin in the month the resident moves in, and the final charge will appear in the month they move out — or once 12 months of fees have been invoiced, whichever comes first.

All fees are subject to VAT unless your account has been confirmed as exempt.

How can you pay your invoices?

Direct Debit

It is mandatory for all partners to be set up with a Direct Debit via GoCardless. This means payment is automatically collected on the due date, with no manual action required on your part.

Example timeline:

• Service received: Throughout October

• Invoice issued: 31 October

• Direct Debit collected: 30 November

You will still receive your invoice as normal. The 30-day payment window gives you time to review charges, check enquiry details in Found, and raise any disputes before payment is collected.

Important reminders

• Review your invoice promptly when it arrives to ensure all charges are correct

• Disputes must be submitted within 5 working days to allow the team sufficient time to review and process.