How to pay your Lottie invoice by bank transfer
Last updated: November 10, 2025
Overview
While most Lottie partners use Direct Debit for convenient automatic payments, we understand that some organisations prefer to pay by bank transfer. This article explains how to make a bank transfer payment for your Lottie invoice and where to find the necessary banking details.
Finding Lottie's bank details
If you're paying by bank transfer, you'll find all the necessary banking information at the bottom of your invoice. This includes:
Account name
Account number
Sort code
Any reference information you need to include with your payment
Simply locate these details on your invoice and use them to set up your bank transfer through your online banking or provide them to your finance team.
Important payment information
When paying by bank transfer:
Always include the payment reference from your invoice - this ensures your payment is correctly matched to your account
Pay before the due date to avoid any late payment issues
Keep a record of your payment confirmation for your records
If you've set up Direct Debit, avoid making manual bank transfers as this could result in duplicate payments
Switching to direct debit
Most Lottie partners use Direct Debit because it:
Saves time by automating payments each month
Ensures you never miss a payment deadline
Reduces administrative burden on your finance team
Provides peace of mind with automatic processing
If you'd like to switch from bank transfer to Direct Debit, please refer to our article on setting up Direct Debit or contact our Finance team at finance@lottie.org.
Frequently asked questions
Q: How do I pay by bank transfer? A: Most partners pay via Direct Debit, however if paying by bank transfer, you can find Lottie's bank details at the bottom of your invoice. Use these details to set up your payment through your online banking.
Q: Where exactly are the bank details located on my invoice? A: Lottie's bank details are located at the bottom of your invoice document. Look for the banking information section which includes the account name, account number, sort code, and payment reference.
Q: Do I need to include a payment reference? A: Yes, it's essential to include the payment reference shown on your invoice when making a bank transfer. This ensures your payment is correctly allocated to your account.
Q: How long does a bank transfer take to process? A: Bank transfer processing times vary depending on your bank, but typically take 1-3 business days. Please factor this in when making your payment to ensure it arrives before the invoice due date.
Q: What if I forget to include the payment reference? A: If you've made a payment without the reference, contact our Finance team at finance@lottie.org immediately with your payment details so they can manually allocate your payment to the correct account.
Q: Can I set up a standing order instead of making individual transfers? A: While standing orders are possible, we recommend setting up a Direct Debit instead, as your invoice amounts may vary from month to month. Contact finance@lottie.org to discuss the best payment option for your needs.
Q: Is there a deadline for when my payment must be received? A: Yes, payment should be received by the due date shown on your invoice. Please allow sufficient time for your bank transfer to clear before this date.
Q: What if my payment is late? A: If you're experiencing difficulties making payment by the due date, please contact our Finance team at finance@lottie.org as soon as possible to discuss your situation.
Q: Can I pay multiple invoices with one bank transfer? A: For clarity and proper allocation, we recommend making separate payments for each invoice. If you need to consolidate payments, please contact finance@lottie.org first to arrange appropriate payment references.
Q: Will I receive confirmation that my payment has been received? A: Your payment will be processed and allocated to your account. If you need confirmation of receipt, please contact our Finance team at finance@lottie.org.