Setting up the Eliza chat widget

Overview

This article walks you through setting up Found's Eliza chat widget for your website — what you need in place first, who's allowed to configure it, how to set it up step by step, and how to embed it on your site. It also covers the current rules and limitations, so you know what is and isn't configurable today.

Before you start

Three things need to be in place before you can configure the chat widget:

1. Eliza chat must be switched on for your account. This is arranged by your Found contact — if you can't see the chat widget option, this is the most likely reason.

2. You must be logged in as an admin. Managers and staff can't view or edit chat widget settings (see below).

3. At least one brand or location profile must already be set up for your account. This is arranged by your Found contact. If none exists yet, the page will show a message telling you there's nothing to configure until one is added.

Who can set this up

Access depends on your user role:

This is deliberate — only admins can change how the widget looks or which websites it's allowed to appear on.

Step-by-step setup

Part 1: configure your widget in Found

1. Open the chat widget page. Go to Eliza > Chat widget.

2. Select a brand. If your account covers more than one, choose the one to set up first from the selector at the top of the page — you'll repeat these steps for each. If you only have one, skip straight to step 3.

   

3. Set your colours.

   • Primary colour — the main colour used for the widget (e.g. your logo or brand colour)

   • Secondary colour — an accent colour used alongside it

   

   Both are entered as colour codes (e.g. #FFA73E8). Check with whoever manages your website or marketing materials if you're unsure of your exact brand colours.

4. Add your website address(es). Under allowed websites, list every site you want the widget to appear on (e.g. www.yourbusiness.com). This matters: the widget will only load on sites listed here. If you have more than one site — a main site and a landing page, for example — add them all, or the widget won't show up.

   

5. Choose whether the widget opens automatically. Turn "open by default" on if you want the chat panel to pop open as soon as someone lands on your site. Leave it off if you'd rather it wait as a small icon until a visitor clicks it.

   

6. Check the preview. Use the live preview to see how the widget will actually look before you commit to your settings.

7. Save your changes. Your settings are now stored in Found — but the widget won't appear on your website yet. That's Part 2.

Part 2: add the widget to your website

8. Copy the embed code. Once saved, Found displays a short snippet of code specific to your brand or location.

   

9. Send it to whoever manages your website. This snippet needs to be added to your site's page code — typically just before the closing </body> tag — by a developer or whoever manages your site, whether that's an internal team member or an external agency. It's self-contained and doesn't require any other changes to your site.

10. Check it's live. Visit your website and confirm the widget appears as expected, matching the colours and open/closed behaviour you set in Found.

If you manage more than one brand or location, repeat both parts separately for each one — settings and embed codes are unique per brand or location.

Rules and limitations

• If you manage more than one brand, each one is set up separately — colours and allowed websites for one won't carry over to another.

• The allowed websites list is a hard restriction: the widget will not appear on a site that isn't on the list.

• At present, you can't set business hours, write a custom greeting message, hand a conversation off to a real person, or choose a language from this screen. If you need any of these, speak to your Found contact — they aren't self-serve options today.