Found 1.0 vs Found 2.0: What's changed

Overview

Found 2.0 is the new upgraded version of Found 1.0. The core purpose is the same, managing care enquiries, residents, and rooms, but the system has been redesigned from the ground up, taking into consideration feedback and the future of the care sector. Some features may work differently, and some terminology may be different, so we want to give you a heads up on what to expect.

This article explains:

• What the key terminology differences are

• How core workflows have changed

• What is new in Found 2.0

• What no longer exists or has been replaced

Terminology changes

Core concept changes

1. "Resident" is now "Service User"

In Found 1.0, the central person in the system was called a Resident. This made sense when the product was focused purely on care homes.

In Found 2.0, that person is called a Service User, this is because the platform now supports home care and retirement living, not just residential care. This is so that it accommodates all scenarios. 

A Service User record exists independently of any booking. One service user can have multiple bookings over time (for example, a respite stay followed by a permanent placement later).

2. "Booking" is new — it's the active care arrangement

Found 1.0 did not have a distinct "Booking" entity. When an enquiry converted (reached the "Move In Complete" stage), a Resident record was created and that effectively became the care arrangement.

Found 2.0 separates these two things cleanly:

• The Service User is always the person — they exist before, during, and after any care arrangement

• The Booking is the specific care arrangement — with a start date, room number, care type, and fee

This separation allows better tracking for your home and company, without creating multiple duplicates. 

3. Contacts are now unified

Found 1.0 had two completely separate models:

• Contact — personal contacts (family members, next of kin)

• Professional Contact — professionals (GPs, social workers, solicitors, power of attorney holders)

Found 2.0 uses a single Contact model with a type flag (Personal or Professional). All contacts, regardless of type, appear under the ‘contacts’ section.

Enquiry pipeline: what changed

The enquiry pipeline — how you track a lead from first contact to move-in — works similarly in both systems, but the stage names and flow differ.

Found 1.0 stages

1. Pending

2. Contacted

3. Visit Booked

4. Visit Completed

5. Assessment Booked

6. Assessment Completed

7. Move In Booked

8. Move In Complete ← conversion (a Resident record is created)

9. No Sale ← closed without converting

10. Waiting List

Found 2.0 stages (default workflow)

1. Pending

2. Contact Attempted

3. Contact Successful

4. Visit Booked

5. Visit Complete

6. Assessment Booked

7. Assessment Complete

8. Reserved

9. Contract Sent

10. Residency Booked

11. Residency Started ← conversion (a Booking is created, enquiry closes as Closed Won)

Enquiries that don't convert close as Closed Lost (equivalent to Found 1.0's "No Sale").

Key differences to be aware of:

• "Contacted" splits into two stages. Found 2.0 separates Contact Attempted from Contact Successful, giving you a clearer picture of outreach effort.

• New stages before move-in. Found 2.0 adds Reserved and Contract Sent, capturing the formal steps between assessment and admission.

Care types: what changed

Found 1.0 had a single flat list of care types applied across all settings:

• Residential, Nursing, Dementia, Convalescence, Palliative, Rehabilitation, Complex Care, Respite, DTA, Dom Care, Day Care, Nursing Dementia, Autism, Mental Health, Supported Living

Found 2.0 organises care types by location type:

• Care Home: Residential, Residential Dementia, Nursing, Nursing Dementia

• Home Care: Hourly Care, Live-in Care, Overnight Sleeping, Overnight Waking

• Care Duration: Permanent, Respite, Day

Some Found 1.0 care types (e.g. Convalescence, Rehabilitation, Autism) are now captured through ‘Specialist Requirements’ - a separate field that allows for more detailed clinical classification, rather than as a top-level care type.

What stayed the same

Despite the rebuild, these core concepts work essentially the same way in both systems:

• Enquiries are the starting point for tracking a potential resident

• Rooms have capacity, area, and facilities (en-suite, garden view, etc.)

• Locations are individual care homes/facilities with their own settings

• Block Bed Contracts exist for bulk bed arrangements with commissioners

• Notes and Tasks work similarly

• Data export functionality is available

For questions about a specific feature or workflow, contact your Found support team.